Policies | FAQ
What are Wax Melts?
Wax melts are a way to give those who do not care for the flame of a candle, the
ability to experience the warm, inviting aroma of scented wax. Simply place the melt into a Wax Warmer and as the warmer gets heated the aroma will begin to fill the room. Warmers come in a variety of styles such as Tea Lights, Hotplates, and Low Wattage Bulbs. My personal favorite is the Glade Hotplate Warmer.
What type of Wax do you use in your melts?
We use our own proprietary blend of soy wax and paraffin wax.
What size are the Clamshells?
What size are the Scent Shots?
What is our TAT? (Turn Around Time)
5-7 business days. Meaning once your order has been submitted I have 5-7 business days to get your order to the post office for shipment. Tracking information will be emailed to you as soon as your order has shipped, keep in mind USPS tracking may take up to 24 hours to update any shipping information.
Do you ship outside the US?
We currently do not ship outside the US.
What about Refunds and Exchanges?
Due to the nature of the products refunds or exchanges are not accepted. We strive for a perfect product and quality control is extremely important to us. Once your order has arrived at the post office it is out of my hands. If a problem should occur that appears to have happened during shipment,
contact your local post office and file a complaint with them if needed. For any other questions or concerns about your order feel free to contact us.
How long should I let my wax cure?
Personally, I feel wax melts reach their best qualities after curing for a minimum of 14 days. By the time, you receive your order the melts have already been cured for at least a week. You can melt them right away or let them cure a little longer.
What does Curing your wax mean?
Curing simply means to age the product. The wax and fragrance need time to bond and fully transform. Best way to explain it, think of it just like wine that gets better with age, wax melts are the same way and will get stronger with age.
What’s an easy way to change out melted wax?
I use the cotton ball method. Just place a few cotton balls into the wax pool and let it soak the wax right up, then throw them in the trash can. This simple method makes changing out wax easy and mess free.